Front office is a critical function in the overall Patient Experience. The person will work towards creating a Service Oriented culture; standardize processes, employee engagement, improving OPD, Admission & Discharge processes, Training & Measurement practices.


1. Front Office Patient Experience
a) Improve customer experience at FO IMRB scores)
b) Reduce customer complaints
c) Provide resolution of customer issues
d) Maintain correct decorum and behaviour while interacting with
2. Internal administration
a) Effectively manage Admission/Discharge/PHP/OPD and other
b) Appointment booking/rescheduling/cancellation
c) Quick and error free registration and bill generation
d) Accurate information sharing with attendant and patients related to
charges, discounts, billing, documentations and services
e) Counseling of patient or attendant
f) Capturing accurate information related to customer/patients in HIS
g) Timely report delivery to customer
h) Handling TPA related queries, approval and discrepancies
i) Ensure timely and accurate submission of deposited
cash/cheque/drafts/credit slips to Finance with scroll
j) Follow Cash / Credit / Corporate billing /discount instructions
k) Ensure total familiarity with all instructional manuals and operating
procedures applicable to the role
l) Handle hospital information system efficiently
m) Complete awareness about Disaster Management Program (DMP)
n) Comply with the service quality process, environmental &
occupational issues & policies of the respective area
o) Comply with patient safety policy
p) Reduce or highlight revenue leakage or any pilferage
3. Service Culture
a) To be well groomed, punctual and adhere to company policies &
4. Skilling & Training
a) Ensure participation & certification in all training
5. Compliance & Internal controls
a) Strong adherence of cash handling process

Experience : 0  – 3 years

Tagged as: Health